Assessment Form

Personal Details

Before we start, tell us a bit about yourself

Please enter your name and email address. Upon completion, a copy of the results will be sent to the email address supplied below.

The following questions have been compiled by Qualmark, based on publicly available government guidelines on business operation in a COVID-19 environment. The questions are intended to be a self-assessment tool and are not an exhaustive list of legal obligations for businesses operating in a COVID-19 environment.

I agree to the Terms and Conditions.

Staff

Tell us about your Staff Practice

To help prevent the spread of COVID-19, businesses have a responsibility to implement work safe practices for their staff. By introducing robust policies and providing the appropriate resources, businesses are able to better protect both staff and customers.

Note: If you do not employ staff, please answer all questions with regards to the processes and procedures that you follow within the business as the sole operator.

Do you have a staff briefing regularly that includes the following:

You can select as many of the following as applicable.
- Latest advice from the Ministry of Health
  
  The Ministry of Health are responsible for communicating New Zealand’s response during the COVID-19 pandemic. Keep yourself and your staff regularly updated on all relevant COVID-19 information released by the Ministry of Health.
  
  Click here for more information
- Promote the use of contact tracing methods, not only within your business, but also while out in the community
  
  If COVID-19 is detected in the community, contact tracing methods will allow staff to quickly identify any potential exposure to them and/or the business.
  
  Click here for more information
- Encourage staff to have their Bluetooth turned on (if your staff carry their phones at work)
  
  With Bluetooth tracing turned on, staff members will receive an alert if they have been in the vicinity of another app user who has tested positive for COVID-19.
  
  Click here for more information
- Encourage staff to stay home if they’re unwell and seek advice from Healthline (0800 358 5433) or their doctor
  
  Staying at home if you are sick is one way to prevent the potential spread of COVID-19 within your business and the wider community.
  
  Click here for more information
- Have policies in place to support unwell staff to stay home (e.g. back up staff)
  
  It is important to have solutions in place that can be put into practice in the event of staff being unwell, and to allow time for recovery.
  
  Click here for more information
- Encourage hand hygiene following the recommended process
  
  It is recommended to use soap for 20 seconds before thoroughly drying your hands; this should then kill any trace of the virus by bursting its protective bubble.
  
  Click here for more information
- Talk to staff about how they can encourage customers, guests and others to do the same
  
  Have hand sanitiser readily available and utilise resources such as printed posters promoting good hand hygiene (available from the Ministry of Health).
Have you trained staff in conflict resolution in the event that customers refuse to follow the required COVID-19 safety practices?

Ensure there is a uniform understanding by all staff of COVID-19 procedures and policies that are in place. This will help staff to diffuse situations where customers refuse to follow these policies.
All staff are aware of hygiene measures as per COVID-19 safe practices recommended by the Ministry of Health

Keep staff regularly briefed regarding any COVID-19 prevention practices and hygiene measures they should be adhering to in the workplace.

Click here for more information
Do you provide facilities and resources so that everyone on the premises can regularly wash and dry their hands?

Ensure all bathrooms within the business are well-equipped with appropriate cleaning and hygiene products for staff and customers. You can also display posters promoting proper hand hygiene, which are available from the Ministry of Health.

Click here for more information
All staff understand the different Alert Levels and the requirements of each level

All staff should be aware of the legal restrictions for each Alert Level, as well as the details of government measures which may apply either locally or nationally.

Click here for more information
Are your staff aware of health and wellbeing support programmes?

There are a range of health and wellbeing support programmes available to support the mental wellbeing of both yourself and your staff, with many of these resources available to businesses at no cost.

Resource 1 - Click here for more information
Resource 2 - Click here for more information
I have read and understood both the Ministry of Health and WorkSafe guidelines around safe workplaces

Encourage a safe workplace by aligning your business’ work practices with Ministry of Health and WorkSafe guidelines. Business owners have a responsibility to minimise or eliminate any COVID-19 health and safety risks, where practicable.

Ministry of Health Guidelines
WorkSafe Guidelines

Cleaning & Protection Equipment

Please describe your Cleaning and Protection Equipment

Maintaining a regular cleaning schedule is a key measure that should be undertaken by all businesses to reduce the risk of exposure to the COVID-19 virus. Ensure that you have the appropriate cleaning and protection equipment available to staff, and that you provide training on when and how to accurately use these to minimise contamination.

Have you read, understood and conveyed to staff the general cleaning and disinfection advice released by the Ministry of Health?

The virus that causes COVID-19 will be killed by thorough cleaning and disinfection practices. Any surfaces that are frequently touched should be prioritised for cleaning.

Click here for more information
Have you read, understood and conveyed to staff the suspected COVID-19 case cleaning and disinfection advice released by the Ministry of Health?

The Ministry of Health have released guidelines to follow in the event of this occurring. Cleaning and disinfection advice should be undertaken immediately upon notice.

Click here for more information
Do you have the following PPE gear available at all times:

PPE is not mandatory in Alert Level 1 or 2 for non-health care workplaces, however it is recommended that businesses have this gear available in the event of Alert Levels shifting upwards or on notice of a suspected COVID-19 case.

Click here for more information

You can select as many of the following as applicable.
- Masks
  
  In keeping with best practice, it is strongly recommended that you have masks available for staff and visitors to help prevent the spread of COVID-19. Masks are especially useful at times where physical distancing is not possible.
- Gloves
Have your staff been trained in the correct use of PPE gear?

The Ministry of Health have released guidelines outlining the order in which to put on PPE gear as well as the process to remove the gear. Following this process will help to minimise any contamination.

Click here for more information

For more detailed information relating to COVID-19 cleaning and disinfection practices please see the Ministry of Health Covid-19 cleaning FAQs page.

Business Operations

Please describe your business operations for dealing with COVID-19

While the global COVID-19 pandemic persists, businesses have a responsibility to both comply with government guidelines and ensure their business operations are maintained in line with the changing COVID-19 environment. Through taking the appropriate actions, your business will be better equipped to maintain continuity in the face of uncertain times.

Does your business display the official NZ COVID Tracer QR code and have an alternative contact tracing system in place?

All businesses and workplaces must legally display a NZ COVID Tracer QR code for each location. You are also required to have an additional system in place to collect the details of anyone who is unable to scan the QR code. Each location must display their QR code posters and alternative contact tracing method(s) in a prominent place.

Click here for more information
Are customers/guests encouraged to use the NZ COVID Tracer app?

The NZ COVID Tracer app records people’s movements; if a suspected COVID-19 case arises, this then helps to identify those who may be at risk.
Do you keep all electronic or manual contact tracing personal information secure (as per Privacy Act) and ensure it is not used for any other purposes?

Under the Privacy Act, businesses who collect personal information, including for contact tracing purposes, must ensure it is stored securely and used for the purpose for which it is collected.

Click here for more information
Signage is displayed around your business showing how to keep people safe from COVID-19

The Unite against COVID-19 site has a selection of collateral for businesses, events and community organisations that can be printed and displayed on your premises.

Click here for more information
Do you have handwashing stations or hand sanitiser available for your customers, guests and staff?

Place hand sanitisers in areas such as the entrance and exit to your business, or in internal meeting rooms, to promote proper hand hygiene and reduce chances of infection.
Have you considered and implemented contactless forms of transactions?

For example, contactless forms of transactions could include cashless, payWave, email vouchers or receipts.
Have you read and understood the different Alert Levels and how they impact the operations of your business?

It is important to understand how a change in Alert Levels will affect the services you offer. For example, do you need to reduce tour numbers due to physical distancing requirements? How will you notify customers of cancellations?

Click here for more information
Do you have a publicly available terms and conditions policy which reflects the various COVID-19 Alert Levels and includes cancellation, rescheduling and screening policies?

In the current environment, customers need flexibility and clarity from businesses around their terms of operation. Have policies accessible in booking confirmations, on your website etc. You may also consider including screening statements such as whether customers are experiencing flu-like symptoms or where they have travelled to recently.

Click here for more information
The business has reviewed whether their supply chain also follows recommended COVID-19 policies and requirements, and considered the implications of this

For example, your supply chain could consist of other tourism operators you work with, food suppliers, transport operators or external cleaning companies, among others.
Do you have a COVID-19 safety plan?

If you do not have a COVID-19 safety plan, it is recommended that you create one to use as a central point of information for your staff to refer to should the COVID-19 environment change. A suggested template from WorkSafe is available at https://www.worksafe.govt.nz/dmsdocument/27992-covid-19-safety-plan-template-pdf-version/latest

If you have answered yes, please upload your company’s COVID-19 safety plan (Word doc or PDF). File size should not exceed 20MB.
Are your staff aware of your COVID-19 safety plan, policy and procedures?

Click here for more information

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